Andy's Recipe in Leadership Theory and Practice Case Study

Andy's Recipe in Leadership Theory and Practice - Case Study Example This fact shows that Andy has an excellent relation with his customers. An ability to relate well with customers is indeed a proven factor that contributes to success in business; this point is supported by Boynlon and Zmud in their article â€Å"An Assessment of Critical Success Factors†. In this article, Boynlon and Zmud argue that without skills in relating with customers well, one cannot expect substantial success in business. Thirdly, Andy’s restaurant business is successful because of Andy’s competent leadership skills. One of Andy’s main leadership qualities is his ability to deal with his employees (managers), despite their various weaknesses. All the three managers of his restaurant business, i.e. Kelly, Danielle, and Patrick, have weaknesses that affect their performance in the business, but, despite these weaknesses, Andy is able to deal with them and to coach and to teach them to be better leaders. Andy’s strategy of management is that f ocusing on the strength, rather than the weaknesses of his employees. Focusing on the strengths, rather, than the weaknesses of employees in business management is actually one of the best management models and it helps to prevent crisis between the managers and their employees (Daniel &Ronald, 1961). In the case study that we have read, we learn that helping people to become the best that they can is the goal of Andy for his restaurant employees. Andy’s focus and commitment on improving the leadership skills of his employees, therefore, is one of the main reasons behind Andy’s successful restaurant business. Lastly, Andy’s restaurant business is successful because of honesty and good ethics in business. In the case study that we have read, we learn that Andy does not engage in any unethical practice like raising the prices of his items unfairly, with a view of raising the profits of the business. Andy says in the case study that you succeed in business by being what you should be.